You must have internet connectivity, without internet connectivity we cannot connect to you.
Before any technician can help you, you will need to have at your disposal some basic information about your PC, Network and Filopto configuration. Following are some of the basic information that will be required by any IT technician or Filopto support technician.
The Filopto Service Technicians may need to have access to the following information:
• Name of your Company
• What is the username and password for the Filopto System Administrator for the Filopto software.
• What is the username and password for the Master account for Filopto
• What is the IP and Computer Name of the Filopto Server
• What is the Windows Username and Password for the Filopto Server
• What is the IP of the Filopto Remote Desktop Server - if applicable
• What is the Windows Username and Password for the Remote Desktop Server - if applicable
• What is the IP and Computer Name of the PC having the issue.
•What is the Administrator username and password for the PC with the issue
Network Information
•What is the IP of the Local Network
•What is the Workgroup name or Domain Name of the Network
