Disclaimer :
Accra Live Help Remote Assistance Disclaimer
Accra Remote Assistance lets a technician take over your device and address a problem from wherever they are.
1.You agree that the date and time of the Remote Assistance Services will be scheduled mutually by the parties.
2.You agree that by initiating a service request for Technical Support, you accept responsibility for any changes made to the device, content or system settings;
3.You agree that remote support may not be available if your device does not support the remote support software or you are not able to provide a stable remote connection, a stable device or operating system;
4.You agree that during the support session, the support professional may capture screen shots for quality and/or training purposes;
5.You agree that some problems may not be able to be rectified via the remote session.
6.You agree that it is your responsibility to backup all applications and data prior to the remote session.
Accra Solutions Inc. will not warrant or commit that:
i) it will be able to correct all reported defects; or
ii) the use of the service or any other deliverable will be uninterrupted or error free; or
iii) the results of the Services will meet the requirements or expectation of Customer, or will serve the intended use or business purposes of Customer.
Accra Solutions Inc.does not make any warranties or is responsible for any liability for the linking and viewing of any device content or any actions taken by the technician during the remote support session. As such, Accra Solutions Inc. recommend you remain at your device and observe the entirety of the remote session. You retain control for the duration of the remote session and can terminate the remote session at anytime. The connection employ an end-to-end encryption that secures all data transmission for every session.
Please close any personal or confidential information on your screen, as the technician will be viewing your desktop.
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