From time to time you may encounter a user that can no longer logon to Filopto. Being unable to logon to Filopto, typically means that the user has triggered a security rule that has locked his/her user profile.
The security access rules are administered by the Filopto administrator and are located in the Filopto Configuration Manager Tab in the Security Manager section.
When one or more of the security rules are triggered, the user profile account will be automatically locked to not permit the user to login into Filopto. To re-set the user login permissions the Filopto administrator must open the affected user profile located in the Employees Manager (Office Manager Tab or Configuration Manager tab). In the security section of the user profile the Filopto administrator can reset / unlock the user profile permitting the user to login again.
You will find at the bottom of the Security Credentials screen the reason why the user is no longer able to login (1 - Reason for Locked Out). To reactivate the user, click on the Activate the User button (2) and that user profile we be unlocked/unblock. The user will be allowed to log in.
