WARNING:
Most anti-virus / anti-malware products can have a negative effect on Filopto. If you use a anti-virus \ anti-malware product make certain you have activated the following guidelines.
Windows Server 2019/2022 and Windows 10/11 provide a FREE built-in anti-virus / anti-malware program which when properly configured does not interfere with Filopto operations and provide protections against virus / malware.
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Clients have reported various issues with some third party Anti-virus / Anti-malware and Firewalls which may affect the proper functioning of Filopto. Following are some of the issues our clients have encountered:
1.Deletion of the Filopto.fdb database file (all of your company/patient records)
2.Windows Smart Screen security feature ( Filopto Public Security Certificate Validation - validates that Filopto programs have not been compromised),
3.blocking of License and application updates (port 5220 on workstation, port 80 for license updates)
4.blocking of Live Support on port 80/443 and
5.blocking Filopto Bug Reporter function which uses port 80/443
6.blocking of the Auto-Backup program which uses outgoing port 8085/80/443/5800 ( Accra backup service)
Windows 10/11 and Windows Server 2016 / 2019 / 2022 includes a built-in firewall and Antivirus / Malware / Ransomware program (Windows Defender / Windows Security). For the majority of users these built-in tools when properly configured will suffice to provide protections against virus / malware and hackers.
If additional protection is required you can consider add-on solutions such as Malwarebytes (www.malwarebytes.com) which typically does not conflict when properly configured with the operations of Windows or Filopto.
Error types: |
•Patient files are deleted (the Filopto database is deleted by the anti-virus / anti-malware program)
•Unable to send BugReports, Filopto hangs when trying to send a bug report The Bug report program can be blocked by anti-malware and firewalls not permitting the transmission of the bug report to your network/Internet (the application name that is being blocked is “submitbugreport.exe” located in the Filopto program folder of every PC, you must permit this program to run in your firewall settings).
•Unable to connect to Filopto Live Support, the support program never connects or does not start. The firewall does not allow the application to start.
•On Filopto startup, Windows gives a SmartScreen error, unable to validate security certificate. When this error occurs, Filopto programs are being verified that they have not been tampered or corrupted and Filopto must verify the program certificate signature using the Windows SmartScreen security feature. You must permit the Windows SmartScreen feature to run in your firewall settings.
•Auto-Backup failure Connection Time Out. Your anti malware may interfere with receiving proper confirmation that the backup completed properly. You may need to exclude the auto-backup application.
•Licenses and Filopto server/workstations are not updated
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IMPORTANT
FOR OPTIMUM PERFORMANCE OF FILOPTO, EXCLUDE THE FOLLOWING FOLDERS AND FILES FROM BEING SCANNED BY YOUR ANTI-MALWARE SOLUTION:
C:|ProgramData\Filopto10\Data\Filopto.fdb ( the "filopto.fdb" database is not susceptible to malware infections, having it scan every time your users update it, will negatively affect your performance) this Folder applies to the Filopto Server only.
C:\Program Files\AccraBackupClient\BMService.exe (Uses out going port 8085, 443, 80, and 5800). This application is the backup service for the database
C:|ProgramData\Filopto10\Update This folder contains the update files used for doing a Filopto update, if your anti-malware blocks the use of the files, your update will not be able to be run. The folder applies to both Server and Client PCs. The Filopto update service uses the outgoing port 443 and 80 to retrieve the Filopto update file.
WEB sites not to block: Do not block any web site from the domains filopto.com or accra.ca since they are used to update Filopto, registration, licensing, web appointments, support and backup services as well as provide various other services. ( i.e. remotesupport.accra.ca)
We do not recommend that you run your anti-malware solution in prompt or manual mode since it may interfere with the automatic updates of Filopto. If a manual response is required, it will cause your update to stop and wait for you to approve the scanning of files and delay the update from proceeding until you authorize the update to continue.
Windows Server 2019/2022 and Windows 10/11 provide a FREE built-in anti-virus / anti-malware program which when properly configured does not interfere with Filopto operations and provide protections against virus / malware.
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